Useful information

Please ask your vet to complete our Vet’s Referral Form prior to your dog’s first session (this can be faxed to us on 01329 550182 or sent by H4Pemail or handed into the centre) at least one day prior to arrival.

• Do NOT feed your dog three hours prior to a session
• Do NOT bring your dog if they have had diarrhoea within two days of a session, please rebook your session
• Bitches must not swim within three weeks, or during, their season
• Please arrive ten minutes prior to your appointment time
• Please ensure that your dog has relieved itself prior to entry into the premises
• Please read our notes on health & safety under terms and conditions.

We are happy for you to stay and watch your dog in the pool (and we like you to participate in walking round the pool and encouraging your dog when necessary). There is also a seated area with tea and coffee available.

• All dogs will be provided with buoyancy aid and swimming collar
• Cleanliness – if your dog poops, please clean up (we have poop bags if required)

• Please shower your dog (complimentary shampoo available) after the swim
• There is an air-dryer on site, although some nervous dogs prefer towels. Please bring your own towels, or alternatively we have towels for sale (or to borrow, if you forget)
• Ensure the dog is dried thoroughly after the swim, especially in colder weather
• Do NOT feed your dog for at least an hour after the swim
• A five minute swim is believed to be equivalent to a five mile walk, so please do not exercise your dog after a session
• Keep the dog warm and comfortable